Honour: Customer Excellence Award goes to Townparks

Staff at Townparks Car Sales are celebrating after being presented with a highly-coveted Vauxhall Customer Excellence Award for the second year running.

Once a year, the British manufacturer recognises positive customer reviews and rewards top performing retailers for their exemplary levels of customer service. Customers are invited to take part in surveys both after they buy a new Vauxhall and after they get their vehicle serviced for the first or second time.

To celebrate this special accolade, General Manager, Carolyn Elliot and her team were presented with their Customer Excellence Award at the dealership in Antrim by Vauxhall National Operations Manager, Leon Caruso.

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Carolyn Elliot said: “The team and I are over the moon with this achievement and can’t thank our customers enough for their kind words in Vauxhall’s satisfaction surveys, which enabled us to secure this fantastic accolade once again.

Customer satisfaction is something we pride ourselves on, making sure all of our customers are taken care of properly and are able to enjoy their purchase experience as much as possible. We look to build long lasting relationships with all of our customers and look forward to serving them for many years to come.”

The retailer in Antrim was one of the 45 Vauxhall retailers in the UK to have the highest and most impressive combined scores from Vauxhall’s Purchase Satisfaction and Service Satisfaction surveys, calculated at the end of 2013.

Leon Caruso, Vauxhall National Operations Manager, said: “We are very proud that Townparks Car Sales has again this year pulled out all the stops to make our customers’ purchasing and servicing experiences as positive as possible. The award is testament to their consistent standards and all round high performance.”

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For further information about the retailer award and for details of vehicles in the Vauxhall range, please contact Townparks Car Sales at Springfarm Industrial Estate, Ballymena Road, Antrim, Northern Ireland BT41 4NZ. Alternatively, call 028 94462506 or go online to www.townparks.co.uk.

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