Slemish College have labelled Easyjet’s communication as ‘atrocious’ after a school trip was ruined following a cancelled flight at the weekend.
A total of 43 pupils and seven members of staff from Slemish College had been looking forward to visiting the Polish city of Krakow during which they would have taken part in educational trips to the Oskar Schindler factory and the Nazi death camp at Auschwitz as part of their studies.
However the trip had to be postponed when their flight was cancelled.
Students and staff arrived at the airport at 5am on Sunday, June 26 looking forward to the start of a trip that had been months in the planning. But a message on screens said that the flight had been cancelled.
Staff at the school told the Times that pupils were left completely in the dark about what was happening.
Easyjet said the cancellation was because of air traffic control restrictions and weather conditions.
History teacher Paula McHugh said Easyjet did offer alternative arrangements, but none were suitable.
“The only option they could come up with was to fly part of the group to Malaga, then to Madrid, then to Krakow which would be a 16-hour journey. “They couldn’t accommodate the whole group so this just wasn’t an option,” she said.
Easyjet said it had done everything it could to find alternative flights
The airline said: “The crew for this flight had been delayed on previous flights and could not operate this flight as it would exceed their legal operating hours.
“We did everything possible and explored all options to find alternative flights for all passengers. We would like to sincerely apologise that no other flights were available until this coming Tuesday and the group will not be able to travel.
“All passengers who did not travel are entitled to a full fare refund and an additional €250 per passenger in compensation.”