NRC business training for airport staff

The staff were made up from a range of disciplines within the airport which included Operations, Airport Police and Rescue and Fire Fighting departments

The course, which funded by the Department for Employment and Learning, aims to improve business performance in quality, cost, delivery and safety and to assist the workforce in achieving an NVQ Level 2 qualification.

Allastar McGarr, Business Support Manager at Northern Regional College, said: “This course was developed to help staff look at their job roles on a day to day basis and review business performance in a range of areas.

“The course concluded by participants delivering their final proposals to Belfast International Airport Managing Director Graham Keddie who then gave the authority to implement staff ideas within the company.”

Jaclyn Coulter, HR Manager at Belfast International Airport, added: “Our nine participants began this journey looking at the skills and theories around team working, workplace organisation, continuous improvement and management systems, to provide a good baseline in which to review what areas of the business they felt they could strengthen through either improvements aimed atreducing cost, minimising waste or increasing potential revenue streams. The six projects under the B-IT programme are being implemented and led by the employees themselves. This can-do aspect of the work has boosted confidence, developed camaraderie and greatly assisted personal development.”